Gaming on rg99 is about more than winning — it's about healthy, safe entertainment. We want you to enjoy every moment, but always within your own limits.
Responsible gaming means treating gaming as a form of entertainment, not a source of income. rg99 believes every player is capable of making their own decisions — but ensuring those decisions are informed and well-considered is our responsibility.
Online gaming can be a genuinely enjoyable experience — when approached with the right mindset. But when play turns into addiction, it can cause serious financial, emotional, and family harm. At rg99, we work continuously to reduce that risk.
Responsible gaming rests on three core principles: Knowing Your Limits, Time Controls and Having the courage to ask for help. These three habits can keep your gaming experience positive at all times.
It's not always easy to notice when responsible gaming has become a problem. Watch out for these signs in yourself or someone close to you:
Feeling compelled to keep playing in order to chase losses.
Constantly thinking about gaming, or having trouble sleeping and concentrating at work.
Hiding or lying to family or friends about how much you are gaming.
Spending beyond your means or borrowing money to keep playing.
Repeatedly trying to stop playing but failing to do so.
Feeling restless, irritable, or anxious when unable to play.
If two or more of the above signs apply to you, contact the rg99 support team right away. Don't wait to get help — reaching out takes courage, not weakness.
On the rg99 platform, you are in full control of your own gaming limits. These tools are entirely voluntary and can be adjusted at any time from your account settings:
| Limit Types | Description | Active Period |
|---|---|---|
| Daily Deposit Limit | Set a daily maximum on how much BDT you can deposit each day. | Instant |
| Weekly Betting Limit | Set a maximum total amount in BDT you are willing to bet in a single week. | Instant |
| Session Time Limit | Set a specific time limit for how long you play in one session. | Instant |
| Cooling-Off Period | Account temporarily suspended for 1 day to 6 weeks. | Instant |
| Permanent Self-Exclusion | Request to permanently close your account for the long term. | Within 24 Hours |
| Reality Check | Pop-up notifications at set intervals to remind you how long you have been playing. | Instant |
If you feel like you need a break from gaming, use rg99's self-exclusion feature. The process is simple and completely confidential:
After logging in, click your profile icon in the top right corner and open the "Responsible Gaming" menu.
Click the "Self-Exclusion" option. You can choose an exclusion period of 30 days, 6 months, 1 year, or permanently.
Sharing your reason helps us provide better support, though it is completely optional.
Confirm your request via OTP verification. Your account will be placed on a break within 24 hours.
If you have trouble applying online, reach out to us via Live Chat and we'll take care of it right away.
While self-exclusion is active, you will not receive any promotional SMS or notifications. Your balance will be kept safe, and once the period ends, you can apply to reactivate your account.
Rg99 is strictly for users aged 18 and above. We take strong measures to protect minors. Our guidance for parents:
If you suspect a minor is using rg99, contact our support team immediately. We will take prompt action and close the account.
National ID verification at registration ensures that only users aged 18 and above can play. Minors are strictly prohibited from accessing the platform.
If you have been playing for a long time, rg99 will automatically remind you how long you have been playing and how much BDT you have spent.
If you want to take a break from gaming, you can suspend or permanently close your account at any time, entirely on your own terms.
Set your own daily, weekly, or monthly deposit and betting limits. Once a limit is set, it cannot be increased for at least 24 hours.
If you are struggling with a gaming problem or under mental stress, our trained support team is always here for you. We are here to help, not to judge.
View your full betting and transaction history. Understand your own habits and make informed decisions — we never hide anything from you.
Join rg99 and enjoy a safe, transparent, and responsible gaming environment. Your protection is our top priority.
18+ only. Please play responsibly.