RG99 Terms and Conditions — Your Rights & Responsibilities

01 Introduction & Scope

Rg99 (referred to herein as "we", "the platform", or "rg99") is an online gaming and entertainment platform operating in Bangladesh. These Terms and Conditions apply to the rg99 website, mobile app, and all associated services.

This document serves as a legal agreement between you and rg99. You must read and understand these terms carefully before using the platform. If you do not agree with any of the terms, please refrain from using the platform.

The rg99 platform is operated for entertainment purposes. We are committed to maintaining a transparent, fair, and responsible gaming environment at all times.

02 Account Register

To use rg99's services, you must create a personal account. The following rules must be followed during registration:

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• All information provided during registration must be truthful, accurate, and your own.
• It is your responsibility to keep your account password confidential. You must not allow anyone else to access your account.
• Accounts may not be sold, transferred, or rented to any third party.
• The mobile number and email address used during registration must be active and belong to you personally.

If you notice any suspicious activity on your account, notify our support team immediately. You are fully responsible for any unauthorized use of your account.

03 Age Verification & Eligibility

The rg99 platform is strictly for users aged 18 and over. Account registration or use of the platform by minors is strictly prohibited.

• You must confirm that you are at least 18 years of age at the time of registration.
• Rg99 may request a national ID or other proof of age for verification purposes at any time.
• Providing false information about your age will result in immediate account closure, and any deposited funds may be forfeited.
• Parents and guardians are urged to take appropriate measures to prevent minors from accessing this platform.

04 Deposits & Withdrawals

Rg99 supports deposits and withdrawals through popular mobile banking methods in Bangladesh. The following rules apply to all transactions:

• Funds may only be deposited via registered payment methods.
• Withdrawal requests are typically processed within 1–3 business days after verification.
• A minimum withdrawal amount may apply — see the platform's payment page for details.
• Withdrawals to third-party accounts are strictly prohibited. Funds can only be withdrawn to an account registered in your own name.
• Rg99 reserves the right to verify any transaction at any time as part of its anti-money laundering measures.
• In cases of suspicious transactions, rg99 may temporarily place a hold on withdrawals pending investigation.

It is your responsibility to send the correct reference number and exact amount when making a deposit. rg99 will not be held liable for any incorrect transactions.

05 Bonuses & Promotions

Rg99 regularly offers a variety of bonuses and promotional deals. The following rules apply to claiming and using bonuses:

• Each bonus offer comes with its own wagering requirements and expiry — please read the terms before claiming any offer.
• Claiming bonuses through multiple accounts from the same household or device is strictly prohibited.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the required wagering has been completed.
• Rg99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Evidence of bonus abuse may result in account suspension and forfeiture of all bonus funds.

06 Fair Play Rules

All game outcomes on rg99 are determined by RNG (Random Number Generator) technology, which is regularly verified by independent third parties. We ensure every player has an equal chance of winning.

• Using any software, bots, or automation tools to influence game outcomes is strictly prohibited.
• Colluding with other players to gain an unfair advantage is strictly prohibited.
• Intentionally exploiting any technical glitch or bug in a game is strictly prohibited.
• If you encounter any such error, it is your responsibility to notify the support team immediately.

Rg99 continuously monitors its systems to ensure game transparency and fairness. Any account found to be involved in irregularities will be subject to appropriate action.

07 Prohibited Activities

The following activities are strictly prohibited on the rg99 platform and will result in permanent account closure:

• Creating multiple accounts or using another person's identity.
• Using the platform for money laundering or any illegal financial activity.
• Any attempt at hacking, phishing, or other forms of cyber attack.
• Threatening, harassing, or abusing other members.
• Using the platform's name to deceive or defraud third parties.
• Using any form of cheating software or cracking tools.

This list is not exhaustive — rg99 reserves the right to classify any behavior it deems harmful or dishonest as prohibited.

08 Data Protection

Rg99 takes the protection of your personal information very seriously. For full details on how we collect, store, and use your data, please see our Privacy Policy Available on the page.

• Your personal information will never be sold to third parties.
• All data is stored securely using SSL encryption.
• Information will not be shared with any government agency except where required by law.

09 Account Suspension & Closure

Rg99 reserves the right to temporarily or permanently suspend an account without prior notice in the following circumstances:

• Any breach of these Terms and Conditions.
• Fraudulent or suspicious activity.
• Submitting false identity information or documents.
• If identified as a minor.
• Direction from law enforcement authorities.

To appeal an account suspension, please contact our support team. Valid complaints will be reviewed and acted upon accordingly.

10 Dispute Resolution

If a dispute arises, please contact our customer support team first. We always aim to provide a prompt and fair resolution.

• Dispute notices must be submitted within 30 days of the incident.
• In the event of a dispute over game results, server logs will be considered the definitive record.
• Payment disputes are typically resolved within 7 business days.

11 Term Amendments & Effective Date

Rg99 reserves the right to change, amend, or update these Terms and Conditions at any time. A notice will be posted on the platform before any changes take effect.

• For significant changes, a notice will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• The latest version of these Terms and Conditions will always be available on this page.

For any questions regarding these Terms and Conditions, please contact our support team. We are always here to help.